Top Ten Bpo Companies In The World - Concentrix leads among business process outsourcing (IT-BPO) companies in the country in terms of number of employees, followed by Accenture, Teleperformance, Alorica and Sitel Group, according to data from the management and consulting firm. real estate.
In the report, data from Colliers shows that the top five IT-BPO companies have FTEs of 310,000, with Concentrix contributing the most with 90,000 FTEs.
Top Ten Bpo Companies In The World
Colliers noted that Concentrix continues to expand and grow despite the challenges of the Covid-19 pandemic.
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Colliers cited a Statista report showing that Concentrix generated $5.587 billion in revenue in 2021, of which $1.34 billion came from operations in the Philippines. In 2022, Concentrix expects revenue to tighten from $6.365 billion to $6.415 billion.
Accenture, the second largest BPO employer, employs 72,000 highly qualified professionals. The Dublin-based IT services and consulting firm reported annual revenue of $50.533 billion for fiscal year 2021 and $16.6 billion for the third quarter of fiscal year 2022, ending May 31. 5 year 2022.
Teleperformance, an integrated digital business and experience management services provider, employs approximately 56,266 local professionals. In 2021, Teleperformance reports consolidated revenue of $8.4 billion.
Alorica, which began operations in the Philippines in 2004 as a provider of CX management solutions and BPO services, employs 55,000 people. According to online job platform Zippia.com, Alorica's peak revenue is $2.4 billion in 2021.
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Sitel Group, one of the largest global suppliers of CX products and solutions, ranks fifth among the largest BPO companies in the Philippines, providing 37,000 full-time jobs. Sitel Group reported global sales of over $4 billion in 2021.
In terms of total office space used, Colliers said Concentrix also leads the list, which is not surprising given the steady increase in the number of FTEs year on year.
As of the first half of this year, Colliers reports that Concentrix occupies 340,132 square feet. of office space at its offices in different parts of the country. Accenture has a total office space of 196,290 m2, while Teleperformance occupies a total area of 164,650 m2.
Not far behind is Alorica with 162,641 m2 of office space and JP Morgan with 102,650 m2 of office space. Over the past two decades, the need to outsource business processes has become extremely common for small Fortune 500 companies. Now, companies in every industry tend to outsource tasks. Not their core for reputable service providers to grow their business. There have been a few specific trends in outsourcing this year as the BPO industry continues to grow at a rapid pace. It is constantly evolving and constantly adapting to market challenges. Indicate how dependent companies are on BPO firms; must keep up with the latest outsourcing trends by 2022.
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With exciting outsourcing trends, BPO companies must stay ahead of the competition to be able to meet customer requirements. Below is a list of some of the exciting and at the same time popular outsourcing trends in 2022 that could be progressive and beneficial for BPO agencies.
Due to the COVID-19 pandemic, the way of working around the world has changed drastically. The pandemic has forced companies to restructure their work processes to telework. Remote work will also continue into 2022, when another pandemic awaits us this year. Now, companies are realizing the benefits of remote working, and the trend has increased by 159% since 2009. Thanks to cloud infrastructure and technological advancements, companies can easily easily start their operations anywhere, using outsourced services as part of their global expansion.
Focusing on social media management has become the responsibility of most organizations as 80% of the US population has at least one social media account. This is one of the most important outsourcing trends, as browsing social media channels has become the 3rd most popular activity on the web. BPO providers should offer services that focus on managing social media channels. This will lead to improved customer service and customer satisfaction.
According to Forbes, more than 77% of companies have one or more applications, and most of them use cloud computing services. Small and medium businesses use the cloud to outsource some non-core business tasks. As one of the most popular outsourcing trends, the emergence of widespread use of cloud computing has helped organizations ensure business continuity, flexibility, resilience, high data confidentiality, etc.
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Omnichannel solutions and unified communications tools are among the most promising outsourcing trends for 2022, which most BPO companies swear by to deliver outstanding customer service. Since BPO agents are well versed in the latest technology developments, they can develop and share the resources and tools needed to create a seamless omnichannel experience. In this way, the omnichannel solution will ultimately help both the customer and the outsourcing company improve the customer experience.
Today, BPO companies focus on recruiting skilled workers because there are many side jobs such as human resources, accounting, data entry services, customer service, photo editing, medical billing and listings. This never ends. The growing demand for outsourcing, from Fortune 500 companies to SMEs, has led to the growth of the entire BPO sector. Highly qualified workforce has become the most popular outsourcing trend followed by BPO companies to provide their customers with the best services in different business areas.
The need for specialized outsourcing is one of the outsourcing trends that has been at the forefront for several years as the number of tasks that companies outsource increases. Due to advancements in technology, outsourcing has become more popular all over the world. Every time new technologies are introduced, BPO agencies adapt to these changes to be able to specialize in a particular outsourcing area. Specialized outsourcing is in demand as companies hire a skilled workforce and invest in technology to meet customer needs.
In the current pandemic situation, cybercrime has increased by 600%. This is why BPO companies need to focus on cybersecurity to protect sensitive business data from scams like phishing, fraud, and identity theft. Cybersecurity is one of the most inevitable outsourcing trends that must be implemented in multi-level security systems to prevent data breaches. Outsourcing companies must adhere to the latest security protocols, such as multi-factor authentication and other globally accepted security measures.
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Transparency is considered as one of the promising trends in outsourcing as it is essential to maintain a highly competitive market environment. A significant level of transparency is essential to maintaining trust between suppliers and BPO companies. Transparency leads to effective strategic partnerships that lead to better investment choices, business innovation through better access to information. The emergence of small and medium-sized companies has prompted BPO agencies to increase transparency when entering into contracts.
Global team building is one of the most popular outsourcing trends that is getting a lot of attention because it is a little easier in terms of cost effectiveness. Companies are becoming more agile and adaptable as they are ready to face more challenges by choosing to outsource non-core tasks. It is known that the geographically dispersed workforce of BPO companies, as well as other sectors, provides greater functional knowledge and support. Global teams help you work with talent from around the world who bring a rich culture and skillset to a company that is always relevant.
A greater focus on strategic business partnerships has been identified as one of the popular outsourcing trends that have been popular for several years. Companies are beginning to see the benefits of outsourcing and are emphasizing their relationships with BPO partners. Today, BPO companies help their clients with decision making, strategic planning, risk assessment, and more.
The outlook for global outsourcing trends in 2022 is both ambitious and positive. In short, business process outsourcing companies are becoming more and more competitive and relying on strategic partnerships to deliver more promising results. By staying up to date with current outsourcing trends and the latest developments, BPO agents can deepen their understanding of resource management and stay on top of trends this year. If you are looking for a reliable outsourcing partner, consider partnering with Trupp Global. At Trupp Global, we strive to provide our customers with premium outsourcing solutions tailored to their business needs at a reasonable price.
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