Top 10 Call Center Companies In India - BPO (Business Process Outsourcing) refers to the delegation of back-end operations to another company (vendor). Large corporations and corporations outsource back office work to BPO companies to reduce overhead costs and increase productivity. Business process outsourcing can be divided into back office outsourcing and front office outsourcing.
There are many business process outsourcing companies that have captured the market. As a result, there is stiff competition among the outsourcing service providers to stay ahead. Here are the top 10 BPO companies in India:
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Listed here are the best business outsourcing companies in India that provide best business outsourcing services and employ a large population in India.
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Genpact is India's largest BPO company. Genpact was founded in 1997 by James C. Madden. The company has taken great strides to establish itself as one of the most feared names when it comes to outsourcing services. Genpact employs more than 65,000 operators in India. It is based in Gurgaon (Haryana) and is present in more than 25 cities such as Mumbai, Bangalore and Chennai. Genpact manages business processes and technology. Its annual turnover is more than 600 million dollars.
Tata Consulting Services (TCS) is the second best BPO company in India. TCS is basically a Mumbai based organization with a huge office in Bangalore. TCS, a subsidiary of Tata Group, provides enterprise services, platform solutions, analytics, insight services and much more. TCS has more than 400,000 employees in India and several thousand in other parts of the world. Tata Consulting Services reported revenues of around $22 billion in 2021.
WNS Global Services Private Ltd was established in 1996. It was initially an internal unit of British Airways and was known as WNS World Network Services. In 2003, the company started to provide business management solutions to clients who belong to other industries. WNS Global Services frequently appears in the list of top 10 BPO service providers in India and has more than 200 clients from all over the world.
WNS has more than 26,000 employees and branches in 30 cities in India including Bangalore, Mumbai and New Delhi.
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EXL Service is another BPO company in India that has more than 100 clients worldwide and operates through more than 30 delivery centers across the globe. It has nearly 20,000 employees. EXL Service provides outsourcing services to various sectors such as travel, healthcare, transportation, insurance and banking. You can also count this among the top 5 BPO companies in India. The company is headquartered in the United States with offices across India. EXL service revenue was approximately $950 million in 2019.
Wipro BPO is one of the largest Indian BPO service providers. Wipro entered the process outsourcing industry in 2002 and has made its mark in the sector through a combination of operational excellence, industry expertise and transformational capabilities. Wipro BPO has a presence in more than 175 cities spread across 6 continents. It is also one of the leading companies in India.
Wipro is headquartered in Bangalore with branches in 20 Indian cities. More than 175,000 employees are associated with Wipro. The company offers a wide range of services such as client management services, HR outsourcing, and knowledge services. Wipro BPO has recorded more than INR 200 crore in revenue in 2020.
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Founded in 2001, Firstsource Solutions is climbing the ladder of success with innovative business process management services and value across the customer lifecycle.
Firstsource Solutions caters to reputed clients and has more than 50 delivery centers in India. It has more than 20,000 employees. Firstsource Solutions is based in Mumbai. It provides services to various sectors such as insurance, telecom, media, healthcare, publishing, banking and financial services, and many more. Firstsource Solutions services include customer management, data processing, collections, and consulting.
Infosys BPO has its footprint all over the world. It has a workforce of over 150,000 in India. The company is based in Bangalore with offices in other parts of India as well. Infosys BPO offers various services such as HR Outsourcing, Finance and Accounting, Customer Service Outsourcing, Legal Process Outsourcing, Procurement Outsourcing, Digital Business Services, and Business Transformation Services. This BPO has a revenue of around $400 million.
Aditya Birla Minacs has been in business for around 27 years and continues to expand rapidly. It has 35 centers in different parts of the world. Aditya Birla Minacs Worldwide Ltd employs around 25,000 people. It is based in Bangalore with offices in Mumbai, Hyderabad, New Delhi and Chennai. Its primary service is business outsourcing.
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Aegis is present in more than 37 locations spread across 7 countries. It has more than 35 delivery centers in India. The company mainly operates from Mumbai and has a branch in Bangalore. The company is owned by Essar, a $35 billion conglomerate. Aegis serves companies operating in healthcare, technology, retail, energy, telecom, finance, accounting, human resources and enterprise applications. More than 55,000 employees work for Aegis Ltd.
Hinduja Global Solutions (HGS) is part of the Hinduja Group. The company commenced operations in the year 2000 and has a presence in 10 countries. HGS has 24 delivery centers in India. It offers a wide range of services to various sectors such as healthcare, insurance, retail, banking, travel and hospitality, communications, media, public sector and consumer packaged goods. Hinduja Global Solutions employs more than 24,000 employees.
So here is our list of BPO companies in India. You can check them out and know them deeply.
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Business Process Outsourcing (BPO) is one of the fastest growing sectors. The business process outsourcing environment is excellent and pays well.
Today, business process outsourcing (BPO) is known by many other names. Some common BPO marketing terms are Sourcing, Global Outsourcing, Right Sourcing, Right Shoring, Nearshoring, Bestshoring, and Offshoring.
One of the biggest advantages of business processes is that they speed up outsourced business processes. BPOs have a very good response time and this allows clients to focus on core activities. Segmentation of activities speeds up the whole process and is very important in cases like customer service.
A BPO company performs back office tasks for any business such as customer support or accounting functions, while a call center company handles phone calls only. The process of outsourcing a particular function of any business to a third party is Business Process Outsourcing.
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Groups 🗒️ Top 10 BPO Companies in India BPO Companies in India Business Process Outsourcing (BPO) Genpact Tata Consultancy tcs WNS Global EXL Service Wipro BPO Firstsource Solutions Ltd. Infosys BPO Aditya Birla Minacs Aegis Ltd. Hinduja Global Solutions
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The call center industry is a promising industry in the Philippines. Business Process Outsourcing (BPO) is one of the fastest growing industries in the world.
Over the past decade, the Philippines has been an attractive call center destination because of its well-educated, English-speaking population. But its appeal is at an all-time high as the Philippines has overtaken India as the world's largest call center operator.
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The Philippines now leads India in call center jobs, employing 350,000 compared to India's 330,000, according to the Call Center Association of the Philippines, which represents call center operators in the country. The association estimates that Philippine call centers generated $6.3 billion in revenue last year, and that the number will grow 15% to 20% annually as multinational companies increasingly set up business here. By comparison, Indian call centers likely generated between $5.6 billion and $5.9 billion in revenue last year, according to Dallas-based consulting firm Everest Group.
This entry was posted in Call Center and tagged BPO, Business Process Outsourcing, Call Center, Call Center, Convergys, India, Ortigas Center, Philippines, Philippines, Stream Global Services, Sykes, Teleperformance, Teletech. Bookmark the permalink. Brands are rethinking their strategies and making efforts to provide the best possible experience for their customers. With the ever-changing dynamics of the global economy, the role of customer service is more important than ever. A negative experience can make a consumer stop buying from a brand, while a positive experience can make them a loyal consumer for life. Therefore, in this competitive landscape, it is important to choose the right customer service company. to continue to present results,
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