Moving Companies For Seniors And Disabled

Moving Companies For Seniors And Disabled - Some passengers said they were left stuck in wheelchairs, others said they missed cancer treatment. Another cyclist says his driver fell asleep at the wheel.

CLEVELAND - What if you don't have a car and rely on a transportation service to get to your doctor or other health care facilities?

Moving Companies For Seniors And Disabled

That's what hundreds of thousands of disabled, elderly and economically disadvantaged Ohioans face. But some of these people say the company entrusted with their care, called Provide A Ride, is leaving them confused.

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And Give A Ride isn't a small mom and pop operation. This is a company contracted by Managed Care Organizations such as CareSource, the largest Medicaid program in Ohio. Providing rides they claim to be experts in handling people with special needs. But that's not how customer Nancy Kavick always feels.

"There are people who look down on people with disabilities and people with low income. Like us they are at the bottom of the totem pole and we don't care," Nancy told us.

And it's a big problem if those people are your lifeline out there, like providing A Ride for Nancy. You see, he suffers from dementia and can't drive. So, the company that manages his Medicaid benefits, CareSource, pays Provide A Ride to take him to several doctor's appointments.

But he says he doesn't do a very good job of providing rides at all. He told us, "There have been four different situations where they didn't show up at all, they took me in the wrong direction, there was one person who was supposed to pick me up, and then someone didn't pick me up. Then I got picked up by another driver, and that driver didn't pick me up.

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In fact, when we were waiting with him to go to one of his preparations, they arrived 45 minutes later. And according to the driver who finally arrived, he didn't look his best as he prepared to head home.

She told him she asked to be picked up between 3:15 and 3:30. But he replied, "I can't make any promises about that."

But Nancy wasn't having it. After waking up from hell in his Doctor's office, where he said to the company, "I want confirmation today that I will be picked up at the time I was told I would be picked up, not two. hours later," they got him on time.

Russell Stephens, who used to rely on Provide A Ride, but no longer uses it at all, told us, “I had to wait for them for an hour and a half... almost two hours, before I could wait for them. I even passed. Someone said 'nothing to ride'.

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That meant going home. Walking more than three kilometers for physical therapy. At one point, he says they picked him up in Mentor, drove to Painesville to drop off someone else, before returning him to his home in Mentor.

"I'm muttering to myself about Provide A Ride, next thing you know I'm talking to two or three people in the doctor's office and they're all saying the same thing. 'Provide A Ride stinks'."

Cyclists who filed complaints with the Business Bureau reported similar issues. Some said they were stuck in wheelchairs, others said they missed out on cancer treatment. Another cyclist says his driver fell asleep at the wheel.

I asked the CEO and President of Provide A Ride, Alan Groedel, about these complaints. I drew attention to the fact that in 2017, the company admitted there were problems and said it had taken steps to fix them. But in 2019 he had the same problem.

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"We organize the complaints, we report them, we try to understand where we fail the most and what we can do about it. The truth is that we are better than we were. Every year our complaints have decreased," he said.

What they don't have. And Groedel said he invites passengers to report problems to their Quality Assurance Department.

But Nancy and Russell say the company has a lot of miles to go before providing what they call a quality ride.

Russell described them this way: “It's like your best friend with a drinking problem. 'I'll be there when I can.' You know, three days later he finally shows up. 'I still want you to go?'"

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We asked Care Source if they are aware of these issues and if so, why do they continue to work with Provide A Ride? I mean this comes out of taxpayer dollars.

“At CareSource, the health and well-being of our members is our top priority. Our goal is to help members overcome any barriers to access to care, including lack of transportation. We understand how important transportation is to successful health outcomes, and we are proud to offer a transportation benefit to help members get to their appointments.”

In the meantime, if you're using Continuous Delivery and you don't feel like you're getting the service you need, here are the contacts to resolve your issue.

If you have a problem with Provide A Ride, and you have CareSource insurance, you should call CareSource first to see if they can resolve the issue. RICHMOND, VA ( WWBT ) - 12 On Your Side received the results of a Richmond woman with spinal bifida . Within minutes of Corinne Schill's story airing Tuesday, her local cell phone company answered her call for help.

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On Thursday morning, a crew arrived to remove heavy furniture so Corinne could find a place to sleep in the hospital.

Corinne had been angry for about a year over two pieces of furniture she wanted removed from her house, a large pool table and an old television with a heavy floor.

Walkers showed up early Thursday morning, testing the challenge of the stairs and how to safely walk from the second floor. The company's chief executive said he was touched by the report and heartbroken.

"Immediately after I heard the story, I called the owner of the house David Tindle and said, 'Look we have to do this for him,' he said no problem. I said great because I already left a message for Diane," said Stephanie. Kelley.

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More than a smooth move, the pool table has a new home, which Corinne was hoping for. It's being taken to the break room at Guys My Moving and Storage.

"A lot of people don't understand what these guys go through. They can move furniture for 10 hours straight and that's a lot of stress on the body. So we hope we can get that in their living room for them," added Kelly. .

A happy Corinne said, "I was overwhelmed. I was starting to tear up. I was holding my tissues. I can't thank them enough for watching them, you could see the smiles on their faces. I'm going to have fun with this board. I hope they enjoy every minute of it."

"Now I can have a hospital bed in my room and home health care will be able to come in and take care of me when the time comes. It means the world to me," said Corinne.

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Corinne says she suffers from spina bifida. He has had several surgeries and some are unavoidable. What my Guys Move and Maintain does is help him prepare for the next battle to keep his body moving. San Pablo Senior and Handicapped Transportation is available for essential transportation to medical appointments, grocery stores and banking.

Call (510) 215-3095 to reserve your trip, for more information, to register or to see if you are eligible for these services.

***NOTE TO ALL SAN PABLO RIDER*** San Pablo Senior and Disabled Transportation has implemented a mandatory annual registration process. Effective November 1st, 2019, ALL existing and new riders must renew by January, 1st 2020 annually for all San Pablo Transportation requirements. We are pleased to announce that our new certificate is 50 years old. A government-issued photo ID is required for new applications. or a photo ID with a bill for the residency verification service. If the applicant is 18 years of age or older but under 50 years of age, they must submit a doctor's note certifying medical disability. Attach supporting documents with your transport application and return it to our offices. Staff will let you know within 24-72 hours when you are eligible to use this service by phone and letter. Any questions or concerns, please contact our office at (510) 215-3095 and thank you in advance for your attention. The Door-to-Door Shuttle is a shared service for seniors (50 and over) and people 18 and over with disabilities, who are residents of San Pablo 94806. The Door-to-Door Shuttle is funded by the Measure J Sales Tax. . The Door to Door Shuttle provides rides to medical appointments, local grocery stores, shopping, religious services and visiting friends for just $2.00 one way for residents and $4 for non-residents. Our service area covers all of San Pablo, parts of Richmond, Pinole and El Sobrante. Reservations must be made one business day or 3 days in advance by calling (510) 215-3095. **Please

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