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We give Progressive 4.3 out of 5.0 and award it "Best Usage-Based Insurance" in 2023 for its Snapshot program and low rates for high-risk drivers.
Progressive Home And Auto Bundle Reviews
In our industry-wide review of the nation's best auto insurance and cheapest auto insurance companies, Progressive was one of our picks. We recommend that you contact your insurance company and other companies to find the cheapest car insurance rates for your situation.
Progressive Insurance Review: Car, Home, Renters, Bike
Why Trust Our Ratings Team Our team has spent hundreds of hours researching car insurance companies to help consumers choose the best coverage for their vehicles. Writers and editors meet the highest standards of editing to ensure readers are informed about each brand based on industry data and real customer experience.
We give Progressive Insurance an overall rating of 4.3 out of 5.0. Our score is aggregated from Progressive's performance in four areas - cost, coverage, reliability and customer service.
Progressive is a low-cost national insurance with full coverage options. It was one of the pioneers of online technology, and progressive policies are easily handled through a mobile app. Progressive's usage-based program, Snapshot®, seems to work well and occasionally helps drivers save big on premiums.
Benefits Simple car insurance quote process Wide selection of insurance products for high-risk drivers Top-rated mobile apps
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Cons Average customer satisfaction rating Higher prices than other insurance companies The Snapshot program may increase prices for some drivers.
Progressive's customer service is not as well regarded as Geico's or USA's, although the insurer's complaint rate is relatively low. Most reviews of Progressive Insurance find the company reliable and professional. Progressive can be a particularly attractive option for drivers with a recent DUI or accident on their driving record.
In the 2022 Car Insurance Survey, our team surveyed nearly 7,000 people to determine their overall satisfaction with their car insurance provider. 17 percent of those who participated said they had progressive car insurance. Progressive policyholders in our survey gave Progressive an overall customer satisfaction score of 4.1.
In addition, we found that 41 percent of the 1,000 respondents experienced a price increase for no apparent reason, such as an accident or ticket. Of the 111 people with progressive policies, 43 percent cited price increases for no apparent reason.
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As with all insurance companies, there are both positive and negative Progressive Insurance reviews. The company has received an F-rating on the BBB for not responding to and resolving customer complaints. Progressive has received more than 4,000 complaints from customers over the past three years. Although this seems like a large number of complaints, it is relatively low for a company of its size.
Coverage, payments and claims can be managed through the Progressive Insurance app, which has 4.6 out of 5.0 stars on Google Play and 4.8 out of 5.0 stars in the App Store. These ratings are as high as some of the best insurance apps out there, and the reviews are enough to indicate that the app actually works. Negative reviews reflect progressive service, not app functionality.
In many cases, reviewers are satisfied with the claims and report that claims were handled quickly and professionally. On the other hand, some complain about Progressive's proposed mechanics, while others report poor results in filing liability claims after being hit by a Progressive customer. These experiences seem rare, but they do happen.
Positive Progressive Insurance Reviews "My car was hit by a truck at full speed on the highway. Progressive handled everything beautifully, from handling the claim to settlement and providing new coverage for my replacement vehicle. - Tatiana B. via BBB "After our car was totaled in a blizzard in North Texas. Later, the company's adjuster and settlement people were very helpful and patient as we went through the complicated process which made the process stressful for us." - Sandy Z. Negative Progressive Insurance Reviews on BBB "Nothing but trouble filling out a claim. My car was repaired twice by Progressive Go-Mechanics. - Mike C. via BBB "I got hit by Progressive-Insurance Driver [and] it's been over a month with no response. They don't care about your car, they don't care about your time." - Juan M. via BBB
Should You Bundle Your Home And Auto Insurance?
Progressive is a well-established company that offers auto insurance to drivers in all states. It is one of the largest companies in the United States by revenue and will have written more than $35 billion in premiums by 2021. Coupled with an A+ financial strength rating from AM Best, drivers can be assured of progressive reliability when it comes to fulfill requirement obligations.
Personal injury insurance covers medical expenses for other drivers and passengers following an accident in which you are at fault. Liability insurance pays for damage to other drivers' vehicles after an accident you cause.
Collision insurance pays for damages that occur when your car is in motion, collides with another vehicle or in a traffic accident, or when you overturn your vehicle.
Comprehensive insurance covers damage to your own car caused by animals or natural disasters. It also pays to repair or replace the vehicle if it is stolen or damaged.
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Personal Injury Protection (PIP) pays medical bills for you and your passengers after an accident. PIP can also cover other expenses, such as lost wages.
Uninsured/underinsured motorist coverage will pay for damage to your vehicle if you are hit by an uninsured driver or do not have enough insurance to pay the full cost of the damage.
Because it is such a large company, Progressive can offer higher coverage limits on all policies.
According to Progressive, claims are usually resolved within seven to 14 days. Depending on the specific damage, repair times may vary. There have been customer reports of claims handling, but these experiences appear to be exceptional.
Bundle Home And Auto Insurance: Save With Discounts
Progressive customers can cancel their car insurance at any time by phone, post or email. You can cancel coverage immediately or schedule it for a future date. If you have already paid the car insurance premium in full, you will receive a refund for the canceled portion.
Although Progressive is not the most affordable provider on average, it is competitive based on our cost estimates. Our price averages show that most drivers pay $1,611 a year, or $134 a month, for comprehensive insurance, which is below the national average of $1,730 a year.
Car insurance costs with Progressive depend on many factors, which we discuss in detail below. The best way to find out how much you will pay for car insurance is to look for coverage.
To give you a better idea of the progressive costs, the chart below shows the annual averages for full coverage policies for a 35-year-old married driver with good credit and a clean driving record.
Progressive Car Insurance Cost (2023 Guide)
We find that Progressive is particularly attractive to high-risk drivers, meaning those with a recent accident, DUI or speeding ticket.
Age is one of the biggest factors that affects the cost of car insurance. We find that progressive rates are more expensive than average rates for most ages.
The state you live in also affects what you pay for car insurance. Below you can see how progressive estimates vary from state to state.
During our industry-wide research, we found that Progressive's costs are average compared to other providers such as Geico and State Farm. Our research shows that full coverage policies with a progressive tariff are seven percent below the national average.
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Take a look at the table below to get a better idea of how Progressive's full coverage and minimum coverage rates compare to other major providers:
The policy you choose and your deductible will affect the final price. Because rates vary from driver to driver, the best way to find out what you're paying for coverage is to get a personalized auto insurance quote.
In addition to offering low rates to high-risk drivers, Progressive offers several valuable insurance discounts. You can get the cheapest policies with Progressive if you can take advantage of the following discount opportunities.
Available to policyholders who have renters insurance, homeowners insurance or other insurance products from Progressive Auto Insurance.
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Progressive has several other money-saving features that aren't exactly rebates, but can provide big savings for customers.
Although not a discount, the Progressive brand can help you save money on your Price® device. This pricing tool allows customers to start pricing by entering the amount they want to pay and then tailor the policy options to that cost.
It's called Progressive's Usage-Based Insurance Program Snapshot. Snapshot tracks your driving habits through a mobile app. If you avoid hard braking and late at night
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