Rating Auto Insurance Companies Consumer Reports - If you drive a car, you need car insurance. You want to find a reliable company that offers good coverage at an affordable price.
The Best Company has received over 3,200 customer reviews in the auto insurance industry. Let's take a look at the top-rated companies and how they compare to overall industry statistics.
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Progressive's customer review statistics for Best Companies are in line with industry averages. Progressive's star rating (4.1/5) is the same as the industry average (4.1/5).
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Review distribution is also similar to industry review breakdown. The ratings for 4-star and 5-star reviews (25 percent and 51 percent, respectively) are close, though slightly lower, than we found for the industry (21 percent and 57 percent).
Progressive has a lower percentage of 1-star reviews than the industry, earning 7 percent 1-star reviews, compared to 10 percent earned by the industry as a whole.
It also has one of the top five motor insurer net promoter scores. These scores indicate how likely customer reviewers are to recommend Progressive to friends.
Progressive offers standard personal auto insurance coverage options. It also offers policies for RVs, ATVs, UTVs, golf carts and classic cars. You can also buy car insurance in Mexico, which is useful if you are planning to travel to Mexico. If you drive for work or have a business with delivery services, you can buy commercial auto insurance through Progressive.
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Progressive stands out in the industry with the discounts it offers and rate comparison tools. Its signature Name Your Price® tool allows you to view policies based on how much you want to pay. Keep in mind that lower premiums usually mean less robust coverage.
You'll find common discounts like multi-policy and multi-car from Progressive. Its Snapshot® program adjusts your premium rate after monitoring six months of driving.
Progressive also offers a unique discount for continued coverage. This discount is available based on how long you have maintained your car insurance without a lapse, regardless of the insurer. Most insurers only offer a loyalty discount based on how long you've been with them.
"Progressive has been my auto insurance company for 3 years now and I have never had a problem with them. The customer service is great and I love the app because it is very user friendly and modern. I have added my insurance cards. in my Apple Wallet on my phone so they're easily accessible when I need to present them."
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GEICO's star rating and review ranking are poor by industry standards. Its user star rating (3.7/5) is below the industry average (4.1/5).
Its 4-star and 5-star review percentages (17 percent and 49 percent, respectively) are lower than the industry average (21 percent and 57 percent). Although these percentages are lower than the industry, it is promising that most GEICO reviews are positive.
Despite the majority of positive reviews, 23 percent of GEICO reviews are 1 star. This percentage is more than double that of the industry as a whole (10 percent). Read positive and negative reviews to learn more about what to expect when choosing GEICO.
GEICO offers several online tools to help you assess your coverage needs and compare quotes. You can also work with a GEICO agent if you prefer.
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The company offers all the basic coverages for auto insurance policies and allows you to customize your policy to suit your needs.
Like most insurers, GEICO offers generous discounts. This includes senior citizen discounts, more than one car insurance and more than one policy from the company. GEICO stands out for its military and federal employee discounts.
GEICO is dedicated to excellent customer service. This Auto Repair Xpress® program makes repairing your car after a claim an easy process. You drop off your car, receive a rental, and be notified of your car's repair status.
"GEICO is constantly developing technologies and processes that personalize the customer experience. Our customer-first approach allows people to easily contact us through the channel of their choice, whether it's online, mobile, phone , or meet at one of our more than 250 GEICO locations. local agents nationwide."
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"We've used Geico for years for auto insurance. It's very easy to claim and the app makes it easy to always have my insurance cards with me."
Allstate reviews and ratings are better than the auto insurance industry. Its star rating (4.2/5) is slightly higher than the industry (4.1/5).
Allstate's percentage of 4-star and 5-star reviews combined (30 percent and 50 percent, respectively) is also higher than the industry (21 percent and 57 percent). It's a good sign that 80 percent of Allstate reviews are positive.
Allstate's percentage of 1-star reviews (6 percent) is half the percentage received by the industry (10 percent).
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Allstate competes in the industry because it offers basic personal auto coverage options. You can also find coverage for collector or classic cars.
Allstate's Mexico Tourist Auto Insurance gives you coverage while traveling in Mexico. If you're a rideshare driver, you can close the gap in your coverage by purchasing Allstate's Ride For Hire® coverage.
By choosing Allstate, you can take advantage of many savings options, including multiple policies, a safety feature, and participation in Allstate's Drivewise® safe driving program.
With Drivewise®, you get feedback and earn points for safe driving. These points can be redeemed for gift cards, subscriptions, travel, and more. After the first 50 trips, you get cash or policy credits.
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The reward flexibility offered through Drivewise® differs from that offered by other insurers. Allstate also stands for early sign-up discounts, responsible payers and new car discounts.
"Their customer service was excellent. They took care of everything the whole time my wife had an accident. Highly recommended.
Mountain State Exceeds Industry Ratings and Declines in Review. It beat the industry's high star rating of 4.2/5 compared to 4.1/5.
Its proportion of 4- and 5-star reviews (23 percent and 56 percent, respectively) also exceeds the industry's proportion (21 percent and 57 percent). State Farm also has half as many 1-star reviews (5 percent) than the industry as a whole (10 percent).
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State Farm also had the highest net promoter score among the top five companies. You can be confident in choosing State Farm because of its high performance in customer ratings and reviews.
State Farm is a respected insurer and has earned a high financial strength rating. It offers all the basic personal auto coverage options. You may also find coverage if you are a rideshare driver, need commercial auto insurance, or own an antique or classic car.
State Farm also competes with the discounts it offers. Like other insurers, it offers good driving, safety features and bundle discounts. Its Drive Safe and Save™ program monitors your driving and adjusts your premium rate based on your performance.
“We provide value to our customers through competitive pricing, superior customer service and personalized coverage features like Drive Safe & Save that put customers in the driver's seat. DSS allows policy holders to save up to 50 percent on their auto insurance premium. being a good driver. Every customer is unique and has specific insurance needs. State Farm offers a variety of discounts that help customers save money. "
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"Been a State Farm customer for over 20 years and they have always been great. Great service, great coverage, great value."
AAA compares favorably to the auto insurance industry. Its user star rating (4.2/5) exceeds the industry (4.1/5).
The company also got a higher percentage of 5-star reviews at 63 percent compared to 57 percent in the industry. When looking at 4-star and 5-star reviews combined, AAA has 80 percent, compared to 78 percent for the industry.
It is encouraging that AAA has received such positive feedback from customer reviewers. However, its share of 1-star reviews is 14 percent, 4 percent higher than the industry's 10 percent.
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Although AAA is well regarded in reviews and ratings, it is important to note that many of Best Company's AAA reviews focus on roadside assistance services.
AAA has high financial strength ratings, which reflect its financial strength as an insurer. It offers standard options for personal car insurance. AAA stands with its new car additional protection that covers the repair or replacement of your car without breakdown according to the terms of the policy. This option is especially valuable if you have recently purchased a new car.
AAA offers many discounts, including industry standard discounts like multi-policy and multi-car. It stands for its AAA membership and membership loyalty discount available to AAA members. This discount is in addition to the auto insurance loyalty discount.
“Insurance protects your financial well-being and helps fix things when life goes awry. AAA works with you to meet your unique needs, offering insurance coverage backed by more than 100 years of financial strength and stability, as well as superior quality. - Superior customer service experience with insurance agents available nationwide. AAA also offers exclusive products and discounts that reward loyal members.
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"They have great insurance, they are very helpful
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